Terms and Conditions

 

Payment

We accept Credit Card, Debit Card payments.

Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch).

The goods will not be delivered until the customer's funds that have been paid to Demoneyez.com have cleared in full.

Order Notes

Please note that all transactions will be carried out in $ USD. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Demoneyez.com monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Demoneyez.com reserves the right to decline orders for bulk or high value purchases, any pricing errors will be fully refunded.


Delivery


As as a guideline your order will be sent to you within 7 working days during very busy periods. International orders will also be sent to you in within 7 working days, we do our best to ship all orders within 24 to 48 hours, delivery times are not guaranteed and are only estimations based on consumer profile, delayed times can be expected of 7 days during peak season.


Tracked service is only available for customers that purchase Special or Airsure delivery

International customers - IMPORTANT NOTES to prevent missing parcels
If you have not received a parcel from us two weeks after it was despatched, please contact us to ascertain it was definitely sent and that we have your correct shipping address.

If we send an item to the USA for example, which is NOT insured and then subsequently goes missing, we cannot supply a refund until we know what happened to the parcel so we must be given time to contact the postal service - all undelivered items are returned to us, once they are returned and received here we will issue a refund automatically. 

Demoneyez.com does not accept any claims for delay as delivery times are not guaranteed, they are obtained by feedback from our customers, we will not be held liable for late delivery using standard shipping,

Please note all parcels sent are proven posted as we obtain a certificate of posting for each parcel, which is then stamped and signed by Royal Mail, however we do suggest you take out insurance for peace of mind, insurance is provided at check by using Special Delivery or Air-Sure tracked with USPS.

Please check your contact lenses through the clear package before opening and should you have any doubts to their condition then please return to the address below for a full refund or exchange.

Refunds and compensation are not issued for late delivery times, we do our best to ship all items within 48 hours and have no control over your local postal services, delays can occur for many reasons with the postal service, the postal service is a seperate service which you pay for any disputes with late delivery times must be taken up with them when your products arrive, we will be happy to provide you with a proof of shipping date to support your claim against them, if however the late shipping time is because we failed to ship out your order within 72 hours from our offices then we would issue a refund on the shipping if this was the case,

We advise all customers to purchase the insured method of shipping via special delivery or Air-Sure tracked as we cannot be held responsible for parcels that do not arrive via the standard delivery method,

We obtain a proof of postage certificate with every parcel shipped, and this is available upon request if needed

Refunds cannot be issued for incorrect address details given on your behalf, we can only ship to the details given, please double check all address details when purchasing,
 

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy, Cancelation & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 28 days of receiving your goods. The cancellation period ends on the expiry of the period of 28 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 28 days of receiving your parcel.
 
  • You can return any item for a refund within 28 days of receiving your original order.
  • You can also exchange your item within 28 days, as long as the new item is no more in value than the original product you ordered. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product or less, any difference will be refunded.
  • We'll send your replacement to the default delivery address on your account - we can’t send a replacement to an address that’s not your default delivery address. To check or update your address details, log into My Account and click 'edit' below your Address Book (remember to click 'Save' when you're done).
  • If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.
  • We will refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
  • All goods will be inspected on return.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
  • We are not responsible for any items that are returned to us by mistake.
  • In the unlikely event that an item is returned to us in an unsuitable condition which differs from the item we sent you, we may have to send it back to you.
  • We recommend you obtain proof of postage.
 
You can cancel your order at anytime, we just request that if the items are still in transit to you and you cancel that you return the items in the condition they arrive so we can issuse a refund,

Returns are not subject to a handling fee,
 
Product use
 
As the user you are responsible to ensure you are allowed to use these products.
 

Exceptions to the right to cancel

Under the Consumer Protection (Distance Selling) Regulations 2000 Section 13 (c): for the supply of goods made to the consumer's specifications or clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

Custom made contact lenses which is all sclera models are custom made and cannot be returned once ordered under the above directive.


Contacting us

Please contact us at the details below:

Retruns Address:
Demon Eyez (FCL BV) C/O
P.O Box 855
Portsmouth
Hampshire
PO1 9GN
United Kingdom

Phone: (0044) (239) 234 8977
 
 
Business address:
Please use the returns address and mail will be forwarded to FCL BV the owners of this business.
 
Company name: FCL BV
Company registration: NL

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Demoneyez.com or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated however some information could be out of date, FCL BV Ltd are now the new owners of this website and information and images prior to August 2017 could be out of date and some of this may have nothing to do with our products, if you are indoubt with any images or descriptions etc., please contact us to clarify if the information is correct. some of the older content maybe found in reviews and will gradually phase out. Products and prices are subject to change without notice. FCL BV Ltd owns the copyright in all materials on this site.

Terms of sale

Demoneyez.com cannot be held liable for the illegal misuse of the products.
 
All sales are under the understanding and contract that the customer is aware of the products and their intended uses, the customer is also aware of delivery times and delays, the customer is aware of refunds and exchanges and all other terms and conditions within the terms and conditions and abides to them.

It is the responsibility of the buyer and not Demoneyez.com to ascertain and obey all applicable local, state, province and national laws in regard to the possession and use of our products, The buyer further represents that all products purchased will be used in a lawful manner and that he or she is of legal age.
 
Demoneyez.com has contacted the goverment departments to all the countries it ships to ensure that these goods are legal for sale within your country and has written confirmation from the goverment departments to say that our goods can be sold in your country and are legal for sale.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of PE Special Effects Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.

Tradmarks

All trademarks that appear on this site are the property of their respective owners
 
Demoneyez.com is a trading name and owned soley by FCL BV Ltd.